Design in Daily Life

This time, I talked about design in real life and picked three of each the worst and the best products or services both offline and online.

Poor UX

Poor UX1 — DHL

I often than not, disappointed with how DHL delivered their packages. One time, I was home the whole day because I got an e-mail notification that my package should arrive that day but it didn’t and it did get sent to a package station. Another time, I was home when the delivery guy came, he rang the bell I told him to come up, I apartment was on the top floor of a five floors apartment without elevator, he shouted something that I barely understand and just left a paper that my package once again got sent to a package station. Most of the time, I wasn’t home so my package ended up in the package station. I had a package station near my place and for no reason that I could understand, they almost always took my package to the station in the middle of nowhere with limited opening hours.

Poor UX2 — AliExpress

I liked shopping online. One time my friend recommended me to try shopping on AliExpress, I liked how cheap the products were and they offered free shipping! Who didn’t like free shipping, right?! So after selecting some products I clicked checkout and wait for a few weeks until my products came, some products came without any problem, one product was broken, and the rest of the products didn’t arrive. I got my money back for the products that didn’t arrive but not for the broken product because it was passed the ‘dispute’ time.

I used the AliExpress App on my phone and the feature to contact the customer service or do a seller was hidden. I couldn’t find the feature until log-in on my laptop. Then, I checked the app, users needed to go through so many steps just to chat with the customer service.

Poor UX3 — Bureaucracy in Germany

Bureaucracy was always complicated anywhere in the world but in Germany was another level. The queue, the number of documents, appointment booking, and the officer. Some of the institutions have their own online booking system but it didn’t work sometimes or we needed to wait for months to get the appointment, and when users didn’t have appointment, they needed to queue for hours to get in. Another problem was too many documents and papers that needed to be prepared and the amount of form users needed to fill in.

Good UX

Best UX 1— GOJEK

GoJek was one app for everything. I loved how easy my life was back when I lived in Jakarta because of this app. With this one app I can order a taxi like uber or better, motorcycle taxi, I could choose which type of transportation I wanted to order. I could use it to order food, I loved this service so much and I used it the most, they even gave users promotion on food like a discount or free delivery. I could order a massage, cleaning service, makeup artist, hairstylist, mani-pedi at home. The price was affordable and I could be cashless because they had their own payment method.

Best UX 2— N26

As someone who came from different parts of the world and didn’t speak the language, it was a challenge to a bank account in Germany, or at least that was my experience. When a friend told me that I could open a bank account online and I did it right away. The process to get my bank account was so easy, the app was user-friendly, it showed me what I needed to know. I liked the system where I could divide my money into different sections so I could have space to have a ‘saving account’ and I liked the idea that I could just withdraw money on any ATM instead of the specific ATM.

How easy it was to contact the customer service when users had problems was also the thing that I appreciated a lot.

Best UX 3 — WhatsApp

Whatsapp was one of the most used app on my phone. I loved how simple it looks and all the features are useful, except WhatsApp status. A few of my friends were concerned about data protection which I also thought about it but other than that this was the handiest chat application even my parents who didn’t really into technology knew how to use it. Another take point on WhatsApp was users could still use it with minimum or slow data connection.